We want you to be completely happy with your order. If for any reason you are not satisfied, we will accept items for refund or exchange within 14 days. If returned after 14 days a refund will not be offered. Gift cards are non-refundable.
Returned items will be carefully inspected. Once they are verified to be unaltered, unworn and in perfectly new condition we shall refund the corresponding amount to the original form of payment. The refund will be carried out as soon as possible, usually within a few days of receipt of the article. Please keep in mind that shipping costs for your initial order will not be refunded.
Please wrap each piece separately with tissue paper. Along with the returned items we need you to include the original receipt, specify this is a return in the package, your name, address, email and a phone number to contact you if there is any problem with your return. We will contact you via email once we receive your return.
We recommend that you send your return via certified mail or return receipt request, to avoid any possible loss of it. In any case, a return may be made by any other means as long as there is a record of how it has been carried out within the time limit set. We are not responsible for returns that do not arrive at our store. The cost of sending articles that you wish to return is your responsibility. We cannot accept returns sent by freight collect.
If you want to make an exchange, you will need to complete a new order. Return the previous order within 14 days of the purchase date and request a refund of its amount.
If the item is a gift, we will gladly accept the return if accompanied with the gift receipt. You’ll receive a gift card for the value of your return. Once the returned item is received and verified to be unaltered, unworn and in perfectly new condition a gift card will be emailed to you. Please enclose the gift receipt along with your name, address, email and a phone number to contact you if there is any problem with your return. We will contact you via email once we receive your return.
Gift cards are non-refundable.
Please send your return to the following address:
7010 East Main Street.
Scottsdale, Arizona 85251
Due to the handcrafted process carried out on each of our pieces it is possible that some of the colors or shapes of the articles may vary slightly in relation to the pictures displayed on our website.
At our sole discretion, Sonleiter, Inc. reserves the right to refuse the return or exchange of any merchandise that does not meet the requirements set forth under the terms and conditions of the Returns & Exchanges section.